Helzburg Diamond Shops (2.78)
I recently went to the Helzburg Diamond in Westland Shopping Center in Michigan and the manager's customer service was horrible. So horrible that when I kept thinking about how me and my husband were treated by this lady, she was not even the person who initially helped us with this ring. I returned to the store I asked to have my money refunded and she (the Manager)did not even want to sign the form that validates to refund the corporate check even her co-workers had the same look of disgust as I did. SHe would not even come speak to me or use the tactic called customer recovery. I will never shop there again because one older lady with brunette hair and a accent which appeared to have an indian skin complexion who was old enough to know who to talk to people an treat people. She knew she was so wrong, that she even tried to act like she was so busy helping customers that were just window shopping and eventually did not buy anything at that time which actually I went from upset to humorous looking at how ridiculous she looked trying to keep busy when any other time when I walked through the Mall she standing there looking like she is in LA LA Land. There was one nice lady with blonde hair that was really nice and called a another manager. I will never shop there agian or recommend anyone else to shop there.